Call Center Agent required at Littlemees Limited - The Cloud
Location: Abu Dhabi - United Arab Emirates
Salary:
Experience: 2 Years
Shift Timings: Morning Shift
Job Type: Full-Time
Description:
Responsibilities:
Build a good standing relationship with our customers and clients.
Follow communication procedures, guidelines, and policies.
Provide accurate and complete information by using our communication methods.
Work with Operations Manager to ensure proper service to customers is being delivered and provide smooth operations.
Provide feedback and ideas on the efficiency of the customer service processes.
Reliably fulfill duties during scheduled shifts, including nights and weekends (flexible)
Escalate any customer complaints to the Team Lead and ensure solutions have been sort on the same on time.
Customer service passion, skills and experience
Financial product knowledge
Focus on quality and conflict resolution
Ability to problem solve and communicate clearly
Multi-tasking
Qualifications:
With food and beverage/restaurant experience.
Ability to communicate clearly and professionally verbally and in writing.
Willingness to work a flexible schedule.
Ability to handle customer complaints and can work along with the team.
Ability to work in modern web technology. (using systems, excel, e-mail)
Fast at learning new systems and processes.
Ability to manage and work under pressure.
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